Resident FAQs

• What is your application process?

  Click here to watch a quick summary of our application process. Please note, this video is a summary and is not intended to be a comprehensive overview of the application process. Additional details can be found here.

• What is your showing policy?

  If you are interested in one of our properties, we encourage you to request a showing and complete an application for this property right away (please note the Application Hold times for rentals located in Portland, OR). A showing prior to applying for a home nor moving into a home or unit is not required. Once the home is vacant, you can do a showing at one of our properties in any of the following ways: 1.) In person, 2.) Via a representative selected by you who can represent you at the viewing, or 3.) Via FaceTime, Zoom or a similar real-time video platform 4.) Self-tour (if applicable)

• How long can I keep my approved application on file for?

  If you’ve applied and have been sent to screening, Grid will consider your completed screening report as current for up to 30 days from the date that your application was sent to screening. If more than 30 days has passed, you will need to re-apply, pay the application fee, and be re-screened prior to being approved for one of our units.

• How long does an application review take?

  We try to provide a definitive yes or no on your application within three business days of sending an application to screening.

• What is your marijuana policy?

  Despite Oregon state laws concerning marijuana (both recreational and medical), the Federal Controlled Substances Act still considers marijuana to be a controlled substance. Concerning marijuana in rental housing, Federal law preempts or overrides Oregon state law. Under Federal law, growing and consuming any amount of marijuana is illegal.

  For that reason, we do not allow cultivation or consumption of any quantity of marijuana in any of our properties, even to individuals who have an Oregon medical marijuana card.

  If you grow or consume marijuana, we can't and won't rent to you.

• What is your smoking / vaping policy?

  ALL of our homes and plex units are strictly no smoking/vaping. You are of course free to smoke outside the home or plex unit. We make it clear in our lease that if you do smoke inside, we will charge you for all costs to remove any and all traces of smoke on the interior of the unit, including the costs of full interior repainting and replacement of floor coverings as required.

• What is your rent payment policy?

  All rent is due on the 1st, late by the 5th of each month. We accept payment in the form of cashier's checks, online payment, or money orders only. We do not accept personal checks or cash.

• I am paid on the 10th of each month. What then?

  All rent is due on the 1st, late by the 5th of each month. If your pay periods do not line up with this requirement, you will need to make arrangements to have the funds in reserve each month to allow timely payment of your rent.

• What is your deposit policy?

  The security deposit for each of our properties is 100% refundable to you if the unit is left in the condition it was in when you rented. We understand and make allowances for reasonable slight wear and tear.

• What is your Lease Start Date/Move-In Date Policy?

  Once we approve you for one of our properties, we of course want your lease to start as quickly as possible. We will agree to a lease start date that is as late as approximately two weeks after the availability date of the property, or, two weeks after your approval date, whichever of these dates comes latest.

The following policies apply to most of our properties. Individual properties may have unique policies that differ from those listed below.

• What is your pet policy?

  In our rental units that allow pets, we typically limit pets to small pets only, approximately 20 lbs or less. We reserve the right to make exceptions for larger, older pets by requesting approval from the owner of the home. Most homes and units have a limit of 2 pets maximum with possible exceptions upon review. We charge an additional rental increase for each pet and the increase is dependent of the property’s pet policy. Please reach out to the leasing team to see what the policy is for the home you are applying for. There is no deposit or rental increase for very small pets such as birds, mice, fish or other caged animals.

• Who pays for utilities?

  For single family homes, Grid typically pays for garbage service and our residents are responsible for water, sewer, electricity and gas or oil. For our multifamily units, we typically pay for garbage service and bill back water and sewer to tenants using a system called RUBS that is based on occupancy of the building or a flat rate formula. Our residents are responsible for electricity and gas or oil. Please see individual property ads for specific policies on utility responsibilities.

• What about cable TV or cable internet?

  Many of our properties already have cable connected. If you would like these services, you will be responsible for payment. If you rent a property that does not have this service connected, we will be happy to provide a letter to the service provider giving them authority to connect the service to the property.

• Who maintains the landscaping?

  For our houses, our residents are responsible for maintenance of the landscaping. For our plex units, we generally maintain the common areas and leave maintenance of the unit-specific areas to the responsibility of the resident.

• Who is responsible for maintenance?

  We have an outstanding maintenance team and pride ourselves on very rapid response to maintenance requests.